All dimensions are in millimetres.
Where to enter them
Open the Products page in the app. Every product is listed with editable Length, Breadth, and Height fields. Enter values and save. For a handful of products this is the fastest route. For a full catalogue, use the CSV flow below.Bulk upload by CSV
1
Download the template
On the Products page, choose Bulk upload dimensions, then Download CSV format. This gives you a file with your products already listed.
The export is emailed to you rather than downloaded directly. It goes to the Contact Email set on the app’s Settings page — change it there if the mail should go elsewhere.
2
Fill in the dimensions
Add length, breadth, and height in millimetres for each row. Leave rows blank if you don’t have data for them yet.
3
Upload the file
Back on the Products page, open Bulk upload dimensions and drop the completed
.csv into the upload area.What dimensions are used for
Volume-based packing. The By items volume distribution in the packing algorithm cannot work without them. Carrier rate accuracy. Carriers price on dimensional weight as well as actual weight. Wrong dimensions mean quotes that don’t match your invoice. Rate conditions. Product Length / Width / Height / Volume conditions let you route oversized items to a freight rate.Measure the shipped size
Enter the dimensions of the product as it ships, including its own packaging — not the bare item.Products with no dimensions
A product with no dimensions contributes nothing to a volume calculation. On a By items volume rate this quietly understates parcel size, producing a rate that’s too low rather than an error you’d notice. New products start with no dimensions, so make measuring part of adding a product.Related
Packing algorithm
Box setup and the four distribution methods.
Product Attributes
Dimension-based rate conditions.
Bulky items
Routing oversized goods to their own rate.
Syncing products
The separate sync for tags, type, and title.