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Shipping zones live in Shopify, not in ShipMagic. The app reads a copy of them so you can attach rates to each zone inside a rule.

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Syncing zones

1

Set up your zones in Shopify

Go to Shopify Admin → Settings → Shipping and Delivery and create the zones you need on the relevant shipping profile.
2

Sync them into ShipMagic

Open the Settings page in the app, find Shipping Zones, and click Sync now.
3

Wait for it to finish

The button shows a loading state while syncing. When it completes, the page shows Last synced with a timestamp.
Once synced, every zone appears as its own section under Shipping zones when you create or edit a rule, each with its own Add rate action.

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When you need to re-sync

Zones are not synced automatically. Run a manual sync whenever you:
  • Add a new shipping zone in Shopify
  • Modify an existing shipping zone in Shopify
  • Delete a zone
If you add a zone in Shopify and don’t re-sync, it won’t appear in the rule editor and you can’t attach rates to it.

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If no zones appear

The rule editor shows a warning banner instead of your zones, with a link to the settings page. This means either the sync hasn’t been run. Check: Settings → Shipping Zones → Sync now in the app.

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Zones with no rates

A synced zone that has no rates attached shows a warning inside the rule:
No rates. Customers in this zone won’t see shipping rates from ShipMagic app.
This is worth taking seriously. A rule can match a customer’s cart perfectly and still return nothing if their zone has no rate attached.
When you add a new country to an existing zone in Shopify, no re-sync is needed — the zone already exists and its rates carry over. Re-sync only when the zone list itself changes.

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Custom shipping profiles

ShipMagic connects to the General profile automatically. Custom profiles need the app added manually as a rate provider, and then a zone sync so the app picks up their zones.

Installation Guide

Adding ShipMagic as a rate provider.

Basic shipping rate

Attaching rates to a zone.

Location conditions

Finer regional control than zones alone.

Rates not showing

When a zone is configured but nothing appears.