Shipping Discount Not Applying

Shipping discounts don’t need CCS or product syncing, which rules out two common classes of problem. What’s left is usually status, mode, conditions, or rate names.

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1. Is the discount active?

Check: the status badge on the Shipping Discounts page.

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2. Are you in test mode without the test name?

In test mode, shipping discounts only apply when the checkout’s first name is shipmagic. Check: Settings → App Modes — the Shipping Discounts toggle. Fix: use shipmagic as the first name when testing, or go live. The toggles are independent — rates and customizations can be live while discounts are still in test mode.

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3. Do the conditions match?

Check each one:

• Is All conditions set where you meant Any condition?
• For Customer Tag — is the customer logged in? A guest has no tags.
• For Product Collection — did you enter the collection ID rather than its name?
• For product conditions — is the cart-evaluation mode right? All products meet the condition and At least one product meets the condition behave very differently.
• For Product Vendor and Product Title — text matching is case-sensitive.
• For amounts — they’re in your store currency, even when the customer pays in another currency.

See Discount Conditions.

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4. Does the rate name match?

With Only rates whose name contains, the name must appear in the rate’s name exactly, including capitalization. express doesn’t match “Express Shipping”. Check: compare the name in your discount against the name shown at checkout, character for character. Fix: copy the name from checkout. If a shipping customization renames the rate, use the new name — discounts run after customizations.

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5. Is the rate already free?

Rates that cost nothing, such as local pickup or an existing free shipping rate, are never discounted. With Only the cheapest shipping rate, the discount goes to the cheapest rate the customer would pay for.

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6. Is another shipping discount winning?

Shopify applies one shipping discount per order. If several qualify, the customer gets the biggest saving, and the others don’t show. Check: Shopify Admin → Discounts for other active shipping discounts — from ShipMagic, from Shopify itself, or from other apps — that also match your test cart.

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7. Does it combine with the other discounts on the order?

If the order also has a product or order discount, both discounts must allow combining with each other. Check: the Combinations card on your shipping discount, and the combination settings of the other discount in Shopify.

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8. Has the code reached its usage limit?

For discount codes, check the Usage limits card. A code limited to one use per customer won’t apply to a customer who has already used it.

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Still stuck?

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