> ## Documentation Index
> Fetch the complete documentation index at: https://shipmagic-docs.speedysquirrelhq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Made changes in the rule but still seeing the old rates

> Why an edited rule appears not to have changed anything, and how to test properly

You edited a rule, saved it, went back to checkout — and nothing changed. Almost always, this is caching rather than a broken rule.

## Shopify caches rates per address

When Shopify has quoted shipping for an address, it reuses that quote for subsequent checkouts to the same address rather than asking the app again.

Your rule change is live. You're just not being shown a fresh calculation.

<Warning>
  This is the single most common source of "my change didn't work" reports. Before investigating anything else, retest with an address you have never used before.
</Warning>

## Other things that look like caching

If a genuinely fresh address still shows the old behaviour, work through these.

### The rule didn't save

The rule form's **Save** button stays disabled until the rule has a name, a priority, and at least one condition. It's possible to make an edit, be unable to save, and navigate away.

**Check:** reopen the rule and confirm your change is actually there.

### Products need re-syncing

If your change involved **Product Tag, Type, Title, Barcode, or Compare-at Price**, and you also changed those values in Shopify, the app is still using its old synced copy.

**Fix:** **Settings → Products → Sync Now**. Note that [auto-sync covers only newly created products](/core-concepts/syncing-products) — edits to existing products need a manual sync.

### You changed zones in Shopify

ShipMagic zones don't follow your Shopify shipping zones or markets. If you changed zones or markets in Shopify, make the same change on the **Shipping Zones** page in the app.

### A customization is overriding the result

Your rate may be calculating correctly and then being hidden or renamed downstream.

**Check:** temporarily deactivate your customizations and retest. See [Shipping Customizations Not Working](/shipping-customizations-not-working).

## Still stuck?

<Note>
  **Need help?**

  Our founders will personally help with the optimal setup for your brand. [**Book a free onboarding call**](https://cal.com/speedysquirrel/shipmagic-setup), or reach out on [live chat](https://tawk.to/chat/649858bd94cf5d49dc5fbec1/1h3phl9e5).
</Note>

## Related

<Columns cols={2}>
  <Card title="Testing the app" icon="square-terminal" href="/core-concepts/testing-the-app">
    A full testing walkthrough.
  </Card>

  <Card title="Syncing products" icon="arrows-repeat" href="/core-concepts/syncing-products">
    When a manual sync is required.
  </Card>

  <Card title="Rates not showing" icon="circle-exclamation" href="/shipping-rates-not-showing-on-checkout-page">
    When no rate appears at all.
  </Card>

  <Card title="Test mode vs live mode" icon="toggle-large-on" href="/test-mode-vs-live-mode">
    Which mode you're testing in.
  </Card>
</Columns>


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.